INFORMATION ABOUT ORDERING ON OUR WEBSITE
Prices and Taxes
The prices of any products stated on this web site are inclusive of Irish Value Added Tax (VAT) – currently 23%.
You have the right to cancel your order at any time before the order starts its delivery journey to you. Cancel by e-mailing us at firstname.lastname@example.org or phoning us on +353-21-4646464
In the event of you cancelling your order before the order starts its delivery journey to you we will issue you a refund for the total value of your order including any postage and packaging charges. We will refund you within 7 days of the cancellation of your order.
When ordering on our website we ask customers to register their details with us. As part of that process we ask you if we can “use your details for promotional reasons” offering you the opportunity to decline our request.
We would like to use these details to inform you by email of special offers. As a core company policy we have never, nor never will allow this information be used by any other organisation.
If you do not wish to receive our offers, please e-mail us at email@example.com include your name and address or phone us at +353 21-4646464, and we will remove your details from these promotional activities.
We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our website.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in.
If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu.
Further information about deleting or controlling cookies is available atwww.aboutcookies.org
PLEASE NOTE THAT IT WILL NOT BE POSSIBLE FOR YOU TO PLACE AN ORDER THROUGH OUR WEBSITE IF COOKIES ARE DISABLED.
Security of your details:
I take my customers’ security very seriously. Your laser and/or credit card details are very safe because I use an excellent Irish company called Realex. Realex uses the latest security technology to ensure your card details are extremely secure.
When you place an order online you will enter your personal details, such as name, shipping address, contact details, telephone number and e-mail address – I do hold those details within a secured section of our system.
However the credit card information you input travels through a Secure Socket Layer (SSL) ‘pipeline’ to Realex. In fact i am are delighted to say that at no stage will your card details ever be held by me – thats Realex’s job and they are very good at it..
I also offer as second payment option PAYPAL where the entire transaction is handled by PayPal. You can also use PayPal for credit card payments.
We pride ourselves in handling your orders quickly – most items dispatch within 24 hours of ordering. However, some orders may take up to 48 hours to process. We do not ship on Saturdays, Sundays, or holidays.
If there is likely to be nobody at the delivery address then consider giving us details of a work address of that family, or a neighbour to that family that is made aware of the delivery.
Your delivery address must be a location where there is someone to receive the parcel during working hours – Monday to Friday as a signature has to be obtained by the courier to confirm safe delivery.
Our Delivery Charges are as Follows —
Ireland – FREE
UK and Northern Ireland - Free
Rest of the World €30.00
No Quibble 30 Day Returns Policy
Should you change your mind in relation to a purchase, for whatever reason, we are happy to accept returns notified to us within 30 days of receipt and as long as the following conditions are met:
Returns are at the sender’s cost
We must be notified by email or by telephone that you will be returning an item within 30 days of receipt. Items must be returned in saleable condition and in their original packaging.
We will refund the purchase less postage (shipping). In the unlikely event that an item is defective, we will arrange a replacement or refund as soon as possible. We must be notified of all returns in advance and returns should be sent to:
Belinda Northcote Designs
Shanagarry Design Studio
Shanagarry, Co. Cork